PAYMENT, BUSINESS HOURS & POLICIES
Southwest Spirit Antiques Hours:
Internet Telephone Orders: Monday Through Saturday from 10 am to 6 pm (Mountain Time). Please leave detailed message if we are unavailable, and we will call you back. Thank you.
Showroom Hours: Mondays, Tuesdays, Thursdays, Fridays & Saturdays, by Private Appointment Only from 11 am - 5 pm, Closed Sundays & Holidays. Please call 970-626-5629 for more information.
Purchases & Payments:
Online Orders; We accept all major credit cards through our online store. We also accept VISA, MasterCard & Discover credit cards by telephone order (970-626-5629) or PayPal. Our PayPal e-mail address is: sales@swspiritantiques.com. We will be happy to e-mail you a PayPal invoice that will include the insured shipping & handling cost.
We offer 30, 60 or 90 day Lay-away plans with no interest. Please call or e-mail us for more information.
Telephone Orders; Please call during business hours (10 am - 6 pm Mountain Time) for telephone credit card payments @ 970-626-5629. We also accept U.S. Postal & Bank Money Orders, Bank Cashier's Check & Personal & Electronic PayPal Checks (Bank Cashiers Checks, Bank Money Orders, Personal & Electronic PayPal Check must clear before item is shipped, usually 3 to 4 days. If paying by U.S. Postal or Bank Money Order, Bank Cashiers Check or Personal Check, funds must be delivered to: Southwest Spirit L.L.C., P.O. Box 147, Ridgway, CO 81432, within 5 business days. Because some items are rare or in demand, we can not hold any item for more than 5 days. Please ask questions by telephone or e-mail before purchasing, we would be happy to help. Buyer is to pay shipping, handling & insurance. NOTE REGARDING INTERNATIONAL ORDERS: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Policies:
It is necessary to have excellent communication between our clients and us, for a smooth transaction to happen. Our goal is for all of our clients to be happy with their purchases. This can only occur by buyers e-mailing with questions before purchasing, for us to send extra pictures if the question warrants it, or communicating by telephone during store hours. If we are unable to answer your call, please leave your name, telephone number and message, and we will get back to you as soon as possible (970-626-5629). Our business hours are listed above. We pride ourselves on our honesty, and we try to describe all of our items accurately and completely. We are a small company selling only high quality & unique antiques and collectibles. We stand behind our products. If we accidentally misrepresent an item, please notify us. Returns will only be accepted at our discretion. Returns must be made within 3 days of receiving the item, and a refund will be issued, minus all shipping charges & restocking fees. NO RETURNS ON FURNITURE ITEMS. We charge a 15% Re-Stocking Fee on all returned items. Returns due to buyers remorse are not valid, and are not our company's responsibility. Alterations, repairs or switching of any parts on an item will not be accepted, and the item will be returned to the buyer. Otherwise, all sales are final! All our items are shipped insured. If you would like a shipping quote from a local shipping company on large items, we would be happy to provide you the names and telephone numbers of suggested businesses. Buyer is to make all shipping arrangements and pays all shipping costs directly to the shipper. Shipping times for furniture can vary from 2-6+ weeks, sometimes longer depending on the shipper you choose and their schedule. Please realize we cannot control the time frame for freight shipping. All shippers we recommend are only recommendations and suggestions, and buyer is more than welcome to use any shipper of their choice to pick up item from our location. All wrapping and packing is to be provided by the shipping company. Please understand we cannot be held responsible for delays and things out of our control when shipping with a third party shipper. Buyer needs to furnish all wrapping, ties, rope blankets etc, they may need when picking up their item in person. Buyer is responsible for making their own shipping arrangements, all shipping, packing and insurance fees. If accidental damage occurs during shipping, we will help the buyer with shipping information from the shipping company. It is the buyer’s responsibility to make a claim with the shipping company. The shipping company will issue a refund directly with the buyer, not Southwest Spirit L.L.C. Payment for the item is due within five (5) business days. Failure to pay will result in item being placed back in stock for re-sale. All Colorado residents must pay 2.9% state sales tax.
Please e-mail questions or call us before buying an item. We would be happy to help.